Address
Office 1210 , Yes Business Tower Barsha 1 , Dubai , United Arab Emirates
Monday- Saturday
9 AM - 6 PM
Sunday
Closed
Thank you for shopping with us at www.idivastore.com. We want to ensure your complete satisfaction with your purchase, and are here to assist you in the event that you are not entirely satisfied.
Returns
If for any reason you are not satisfied with your purchase, you may return the item within 30 calendar days from the date of receipt. To qualify for a return, the item must be unused and in its original condition, including its original packaging. Please be sure to include the receipt or proof of purchase.
Refunds
Upon receipt of the returned item, we will inspect it and notify you of our receipt. After inspection, we will immediately inform you of the status of your refund. If approved, your refund will be initiated and credited to your original method of payment, such as your credit card. The timeline for receiving the credit may vary, depending on the policies of your card issuer.
Shipping
Please note that you will be responsible for any shipping costs associated with returning the item. These costs are non-refundable. If a refund is issued, the cost of the return shipping will be deducted from your refund.
Contact Us
If you have any questions or require assistance in returning your item, please do not hesitate to contact us. We are here to help.
Quality: The company strives to offer high-quality products that meet or exceed customer expectations.
Innovation: The company values innovation and seeks to create unique, new products that stand out in the marketplace.
Sustainability: The company prioritizes environmental sustainability and ethical business practices, such as using eco-friendly ingredients and packaging.
Inclusivity: The company values diversity and inclusivity, offering products that cater to a wide range of skin tones, types, and needs.
Customer satisfaction: The company prioritizes customer satisfaction and seeks to build long-term relationships with customers.
I have been using IDIVA Cosmetics for several months now, and I am absolutely in love with their products! The quality is amazing, and I appreciate their commitment to using natural, eco-friendly ingredients. Plus, their customer service is top-notch.
IDIVA Cosmetics has quickly become my go-to for all things beauty. Their products are high-quality and affordable, and I love that they prioritize sustainability and ethical business practices. I recommend them to all my friends!
Monday- Saturday
9 AM - 6 PM
Sunday
Closed